Last Updated: 9^th October, 2025

At PlayPop Kids, we want every parent and child to be happy with their purchase. 

If for any reason you are not fully satisfied, our Return & Refund Policy will guide you through the process.

1. Eligibility for Returns

• You may request a return within 2 days of receiving your order.
• To be eligible, items must be:
  
  • Unused and in their original condition.
  • In the original packaging with all tags, manuals, or accessories included.
  • Accompanied by proof of purchase (invoice or order confirmation).

2. Non-Returnable Items

Certain items cannot be returned for safety and hygiene reasons, including:

• Opened or used educational kits, puzzles, or activity sets.
• Customized or personalized products.
• Discounted or clearance items marked as “Final Sale.”

3. Damaged or Incorrect Items

• If you receive a damaged, defective, or wrong product, please contact us within 2 days of delivery.
• We will arrange a replacement or a full refund at no extra cost.
• Please provide photos of the product and packaging to speed up the process.

4. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 days and credited back to your original payment method.
• Shipping fees are generally non-refundable unless the return is due to our error.

5. Exchanges

• We currently offer exchanges for defective or incorrect items only.
• For other cases, please return the product and place a new order.

6. How to Initiate a Return

To start a return, please contact us at:

📧 Email: contact@playpopkids.com
📞 Phone: +8801311209604

Our support team will guide you through the return process, including packaging and courier instructions.

7. Important Notes

• Returns shipped without prior approval may not be accepted.
• Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect.
• Always retain your courier receipt until your refund or exchange is confirmed.

8. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us:

📧 Email: contact@playpopkids.com
📞 Phone: +8801311209604